Terms of Sales
Article 1: object
These conditions govern sales by the company La maison des secrets 300 impasse du Galinier 84410 Bédoin. They define the contract concluded between La maison des secrets and any natural person, hereinafter referred to as “the user”, wishing to subscribe to a service.
La maison des secrets reserves the right to modify these general conditions of sale at any time. They will enter into force as soon as they are put online. The applicable conditions are those in force on the date of the user’s order.
The offers contained in the site remain valid as long as the products are offered online on the date of the user’s order. However, the manufacture being artistic and unique or in limited series for each product, it cannot be granted any compensation for a product that is exhausted at the time of the order and therefore undeliverable.
Article 2 : Price
The prices of the services (parts and lessons/courses/accompaniments) offered by La maison des secrets, are indicated in euros including tax, not subject to VAT unless otherwise indicated. For all parts, a fixed shipping rate is included in the price.
The prices indicated for the workshops, courses, courses include, unless otherwise stated, the loan of materials and equipment necessary for the proper functioning of the courses as well as the supplies made available. The porcelain corresponding to the type of workshop is included according to the type of workshop as indicated on the descriptive sheets. Any parts in addition to or different from the announced program will be at the expense of the participants. The firing of the pieces is included in the workshops and courses.
La maison des secrets reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability.
The nuances and variations of texture, colors, design sign the unique character of each piece and testify to the artisanal manufacture. This can in no way be considered as a defect and taken into account during a complaint.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. les d’être exigibles. These rights and sums are not the responsibility of La maison des secrets. They will be the responsibility of the user and are his full responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country.
All orders, whatever their origin, are payable in euros.
The products remain the property of the company La maison des secrets until full payment of the price.
In the case of the sale of parts, as soon as the user takes possession of the products ordered, the risks of loss or damage to the products are transferred to you.
La maison des secrets cannot be held responsible for the deterioration of the product during transport or afterwards.
Article 3: Orders
You can order :
On the websitehttps://lamaisondessecrets.fr/
The contractual information is presented in French and will be confirmed at the latest when your order is validated.
La maison des secrets reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received. Depending on availability, La maison des secrets undertakes to supply the product maximum 1 month after the order date.
Article 4 : Validation of the orders
Any order appearing on the website https://lamaisondessecrets.fr/ implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation.
All the data provided and the recorded confirmation will constitute proof of the transaction.
You declare to have full knowledge of it.
The order confirmation will constitute signature and acceptance of the operations carried out.
Article 5 : Payment
In the context of booking workshops, courses, courses by telephone or in physics.
The fact of validating your order implies for you the obligation to pay the indicated price.
The fact of validating your order implies for you the obligation to pay the indicated price.
The card is debited at the time of the order on the site. In the event of split deliveries, only the products shipped are debited.
Article 6 : withdrawal
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions if present). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
If the return is due to a deficiency in the product or an error by La maison des secrets, the return costs are at its expense. Otherwise, they are the responsibility of the user.
In the event of exercise of the right of withdrawal, the company La maison des secrets will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment as that used when ordering.
EXCEPTIONS AU DROIT DE RETRACTATION
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
The provision of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.
The provision of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.
The supply of goods made to the consumer’s specifications or clearly personalized.
The supply of goods made to the consumer’s specifications or clearly personalized.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
The supply of audio or video recordings or computer software when unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.
Transactions concluded during a public auction.
The supply of digital content not supplied on a material medium, the execution of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.
Article 7 : Disponibility
Our products are offered as long as they are visible on the site https://lamaisondessecrets.fr/ and within the limit of available stocks. For products not in stock, our offers are valid subject to availability.
In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.
Article 8: Delivery
The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.
In case of late shipment, an email will be sent to you to inform you of any consequences on the delivery time indicated to you.
In accordance with the legal provisions, in the event of late delivery, you benefit from the possibility of canceling the order under the conditions and methods defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and the shipping costs under the conditions of article L 138-3 of the Consumer Code.
In the event of delivery by a carrier, La maison des secrets cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals. On the other hand, La maison des secrets cannot be held responsible for loss, delay in delivery due to errors or disruptions attributable to carriers, including in particular in the event of a total or partial strike, in particular of postal services and means of transportation and/or communications).
Article 9: Cancellation of a workshop or course
Workshops reserved/purchased on the site can be canceled with a 50% refund up to 2 weeks before. The remaining 50% represent the management costs incurred, the potential loss of participants for La maison des secrets. From 1 week before the day/start of the workshop, no refund can be made except for serious health problems to be justified by the customer.
Article 10 : Garanty
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded. This non-conformity does not include the nuances and variations of texture, colors signing the unique character of the part mentioned in article 2.
All complaints, requests for exchange or refund must be made within 30 days of delivery.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, etc.) The shipping costs will be reimbursed to you on the basis of the price charged and the return costs will be yours. reimbursed on presentation of receipts.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
Article 11 : Responsability
The products offered comply with the French legislation in force. La maison des secrets cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.
Furthermore, La maison des secrets cannot be held responsible for damage resulting from improper use of the product purchased (dishwasher use contraindicated, etc.).
Finally, the company La maison des secrets cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.
Article 11: Applicable law in the event of disputes
The language of this original contract is French, this document is a translation. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
Article 13: Intellectual property
All elements of the https://lamaisondessecrets.fr/ site are and remain the exclusive intellectual property of La maison des secrets. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of La maison des secrets.
Article 13: Personal data
La maison des secrets reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you.
They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data concerning you, directly on the website.
In accordance with articles 39 and 40 of the law “Informatique et Libertés” of January 6, 1978 as amended, you have the right to access, rectify or delete information concerning you. If you wish to exercise this right and obtain information about yourself, please contact Constance Huckendubler, constance@lamaisondessecrets.fr
In the event of difficulty in connection with the management of your personal data, you can contact the National Commission for Computing and Liberties (www.cnil.fr).
For more details on data management, please refer to the privacy policy.
Article 14: Archiving, proof
The company La maison des secrets will archive the purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized registers of La maison des secrets will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.
